Frequently asked questions
Are you returning the shipment to the sender? Please follow the instructions inside the shipment. Stick the return label on the package and then bring it to any PPL Parcelshop or Parcelbox (except the Žabka store). The label is part of the delivered package. If you return goods from more than one shipment, always use only one return label.
If you need to activate the label and order a pick-up, visit this page.
If you do not have a return label, use the Parcel For You service to send it.
To make sure that your shipment can be accepted for transport and to prevent damage, go to the Properly Packed Shipment section, where you will find all the criteria. The goods must be packed in a cardboard box and sufficiently secured against damage.
For the proper delivery of your shipment, please follow the instructions below. It is important to place the label correctly on the shipment. See the manual for how to stick the label correctly.
PPL Parcelshops or Parcelbox can be used by anyone to drop off their parcel, regardless of whether they have concluded a forwarding contract with PPL CZ. If you are sending a one-off shipment, you can drop it off at any Parcelshop or Parcelboxes (except for the Žabka shop network, where drop-offs are not allowed). A map of all Parcelshops and Parcelboxes can be found here.
Do you want to return a shipment to the sender? If you use the Return service, please follow the instructions inside the shipment. Put the return label which is part of the delivered shipment on the parcel and then bring the parcel to any Parcelshop or Parcelbox (except for the Žabka shop network). If you return goods from more than one shipment, always use only one return label.
To make sure that your shipment can be accepted for transport and to prevent damage, follow the instructions in the Properly Packed Shipment section. In the event of incorrect packaging, the shipment may be refused for transport.
You can find your nearest Parcelshop by entering your postcode in the field above the map. A map of all Parcelshops can be found here.