Information for PPL shops
Frequently asked questions
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Client zone for PPL Parcelshop operators
Where should I direct questions from customers and recipients?
Refer customers and recipients to the chat or the form on our website.
What should I do about parcels recorded incorrectly in the myParcelshop app?
Please contact IT Help.
What should I do if the recipient does not have the PIN for the shipment?
Use the alternative verification directly in the myParcelshop app, in the “Předání zásilky Příjemci” (handover to recipient) operation — the button at the bottom of the screen where shipment PINs are entered. Alternatively, contact IT Help.
The phone reports that its memory is full, what should I do?
To free up the phone's memory you need to clear its cache in the phone settings. Alternatively, restart the phone so that the cache is cleared thoroughly.