Everything for your shipments in one place
Send shipments from anywhere
Send across the Czech Republic and abroad
A parcel with cash on delivery up to CZK 5,000
Shipment dimensions up to 100 × 50 × 50 cm and weight up to 31.5 kg
No need to print a label
Sending from PPL drop-off points
Boxes
Self-service, available 24/7, no queuing, thousands of boxes across the Czech Republic
Shops
Help with drop-off from the staff, thousands of outlets across the Czech Republic
Sending from any address
Simple online ordering, an exact collection time window, drivers who smile
We deliver to 24 European destinations
The way delivery works differs from country to country. Choose the destination country and explore the options.
Showing delivery terms for Germany.
| Delivery partner in Germany | DHL Paket Deutschland |
|---|---|
| Delivery time | Day of dispatch +2 days |
| Delivery process | We will try to deliver the shipment to the recipient's address. After the first unsuccessful attempt, the local partner may use the options available under local rules, for example delivery to a letterbox or storage at a pickup point. |
Do you run an e-shop? Send shipments at preferential rates
We deliver the next working day
We have the best rated drivers among carriers
Integrating PPL into an e-shop is easy and fast
How do I pack and send a shipment?
Prepare the shipment: Use a sturdy cardboard box or a plastic or paper envelope and secure the contents well against movement, ideally with bubble wrap or paper filling. The minimum shipment size is 15 × 11 × 1 cm.
Order the transport: Just fill in a few details in the mojePPL app or at ppl.cz. You do not have to print anything; the generated QR code and a numeric PIN are enough to send. Bring the shipment to any drop-off point or order our driver to come and collect it wherever you wish.
Collecting shipments has never been easier
With us the delivery always goes perfectly naturally and smoothly
Convenient delivery by the driver right to your door
Flexible collection at any time of day from a box or a shop
A detailed overview of all your shipments in the mojePPL app
How do I collect a shipment from a PPL box?
When the shipment is delivered you will receive an e-mail or a notification will ping in the mojePPL app. During the storage period, simply go to the box and tap the PIN on its display; you will find the PIN in the detail of that shipment. The shipment detail also contains other important information – for example the storage period or details of the sender.
How do I collect a shipment from a PPL shop?
When the shipment is delivered you will receive an e-mail or a notification will ping in the mojePPL app. During the storage period, simply go to the shop and give the staff the PIN, which you will find in the detail of that shipment. The shipment detail also contains other important information – for example the storage period or details of the sender.
Do you want to return goods to an e-shop?
Does the goods you ordered not fit or not appeal to you? With us you can return them to the sender in no time – simply, with no printer. Then all you have to do is take the parcel to any PPL drop-off point or order a driver collection.
Do you need to make a complaint about a shipment?
Unfortunately a parcel can occasionally go astray or get damaged. We will sort the situation out together. Please fill in the complaint form using the button below and we will try to deal with the complaint as quickly as possible. If the packaging of the shipment is visibly damaged, please point this out to the driver or the staff at the pickup point as soon as you take it over.
How do I make a complaint about a shipment?
You can accept a shipment with damaged packaging from the driver, but you must record the damage in the driver's scanner (acceptance with reservation).
If you have accepted a shipment whose contents are damaged and whose packaging showed no signs of damage on acceptance, the complaint must be reported through the web form within 7 calendar days of delivery of the shipment. To fill in the form you will need photographs of the shipment, the contents, the filling and the packaging including all the labels on the shipment, and please attach the sales invoice.
We mostly deal with complaints with the party who ordered the shipment. The recipient of the shipment can also make their complaint through the sender. The time limit for handling a complete, documented complaint is 30 days.
parcels delivered for every occasion each year
active app users, with hundreds of new ones every day
pickup points in every corner of the country
of shipments delivered successfully the very next working day
New rules for returns: what to prepare for as an e-shop
From 1 January 2027, the way customers withdraw from a contract concluded online will change. For e-shops this means more than “just” adding a new button to the website. The change affects customer accounts, transactional e-mails, terms and conditions and the internal handling of returns. What to watch out for and how to prepare?
New: shipments from several e-mail addresses under one account
Do you order or send shipments from several e-mail addresses? You can now add another e-mail address to your account in the mojePPL app and track all your parcels conveniently and clearly from a single place.
When Czech millennials shop, what decides is convenience, flexibility and a minimum of obstacles
Millennials are one of the strongest customer groups, yet they differ from other generations in a number of ways. What should e-shops definitely not underestimate?
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Questions and answers
Have another question?
Contact our supportWhat are the maximum dimensions and weight of a parcel?
A standard PPL parcel has maximum dimensions of 120 × 60 × 60 cm and a weight of up to 31.5 kg. For delivery to a PPL box a smaller limit of 70 × 50 × 50 cm and 15 kg applies, and for a PPL shop 120 × 60 × 60 cm and 20 kg. The minimum size is 15 × 11 × 1 cm.
Can I change the date, the address or the place of delivery?
Yes. Redirection to another address or another pickup point, or moving the date, can be done through the mojePPL app or the tracking link, no later than 1 hour before the planned delivery. Redirection is free of charge within the PPL network.
How do I pay cash on delivery?
You pay cash on delivery when you take the shipment over, by card (preferred) or in cash. The limit is up to CZK 100,000 per shipment. It works in a PPL shop, in a PPL box and for courier delivery.