Dispute resolution

If a consumer dispute arises between PPL CZ s.r.o., K Borovému 99, Jažlovice, 251 01, Říčany, company ID: 25194798, file no. C 105858 at the registry court in Prague  (hereinafter „PPL“),  and a customer who is a consumer under Act No. 634/1992 Coll., on consumer protection, as amended, and the dispute cannot be settled by agreement, the consumer may file a proposal for out-of-court resolution of such a dispute with the designated body for out-of-court resolution of consumer disputes, which is:

•    the Czech Telecommunication Office, with its registered office at Sokolovská 219, Prague 9, postal address: P.O. Box 02, 225 02 Praha 025,www.ctu.cz , for disputes concerning  postal services, and
•    the Czech Trade Inspection Authority, Central Inspectorate – ADR department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, web: www.coi.cz , for disputes concerning the other services provided by PPL
The consumer may also use the online dispute resolution platform set up by the European Commission at: Dispute resolution