Consumer information about dispute resolution

In the event that a consumer dispute arises between PPL CZ s.r.o., K Borovému 99, Jažlovice, 251 01, Říčany, Company ID No.: 25194798, File. no. C 105858 maintained by the Registry Court in Prague (hereinafter referred to only as “PPL”) and a customer who is a consumer pursuant to Act No. 634/1992 Coll., on Consumer Protection, as amended, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such dispute to the designated entity for out-of-court resolution of consumer disputes, which is:

  • The Czech Telecommunications Office, with registered office at Sokolovská 219, Prague 9, postal address: P.O. Box 02, 225 02 Prague 025, , in case of disputes concerning postal services, and
  • The Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email address:, website: , in case of disputes concerning other services provided by PPL

Consumers can also use the online dispute resolution platform set up by the European Commission at: Dispute resolution