Customer service

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Sort your question out in a moment. Ask our chatbot, find the answer in the FAQs, or write to us. We are here for you.

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Ask the chatbot

Our virtual assistant will advise you 24 hours a day, from tracking a shipment and changing a delivery to the most frequent questions. Just write what you need help with. You will find the chatbot in the bottom right corner.

Frequently asked questions

Haven't found an answer? Write to us using the contact form. We will be glad to help.

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How do I send a parcel with PPL?

For a one-off parcel, use our Send a parcel service, where you will find everything you need to send a shipment easily. You can also send a shipment in our mojePPL mobile app. If you are a contractual customer and send shipments regularly, you can order a driver collection in your web application, or arrange regular collections with us.

How do I attach a transport label correctly?

So that your shipment arrives at its destination in good order, it is important to place the label on it correctly. You will find detailed instructions in the document How to attach a label correctly.

How do I pack a parcel properly?

So that your shipment can be accepted for transport and is not damaged in any way, take a look at the Properly packed shipment link, where you will find all the criteria. The goods must be packed in a cardboard box and sufficiently secured against damage. The minimum shipment dimensions are 15 x 11 x 1 cm.

How do I send a shipment abroad?

If you are sending a parcel as a one-off, use our Parcel for You service or the mojePPL mobile app. If you are a contract customer, you need to have export label series generated (through customer service), and then you can create a label and order a driver collection in your web application. Do not forget to fill in the list of international shipments for the consignment. When delivering to countries outside the EU, documents for customs clearance must also be enclosed. You will find which ones in the international parcel transport section.

What are the terms and conditions?

You will find the general terms and conditions of PPL CZ in the Terms and conditions section.

Write to us

Did the chatbot and the FAQs not help? Sort your request out directly with our team.

Write to us

Contact form

Do you have a specific question about a shipment, an invoice or working with us? Fill in the form and we will get back to you as soon as possible.