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Our virtual assistant will advise you 24 hours a day, from tracking a shipment and changing a delivery to the most frequent questions. Just write what you need help with. You will find the chatbot in the bottom right corner.
Haven't found an answer? Write to us using the contact form. We will be glad to help.
For a one-off parcel, use our Send a parcel service, where you will find everything you need to send a shipment easily. You can also send a shipment in our mojePPL mobile app. If you are a contractual customer and send shipments regularly, you can order a driver collection in your web application, or arrange regular collections with us.
So that your shipment arrives at its destination in good order, it is important to place the label on it correctly. You will find detailed instructions in the document How to attach a label correctly.
So that your shipment can be accepted for transport and is not damaged in any way, take a look at the Properly packed shipment link, where you will find all the criteria. The goods must be packed in a cardboard box and sufficiently secured against damage. The minimum shipment dimensions are 15 x 11 x 1 cm.
If you are sending a parcel as a one-off, use our Parcel for You service or the mojePPL mobile app. If you are a contract customer, you need to have export label series generated (through customer service), and then you can create a label and order a driver collection in your web application. Do not forget to fill in the list of international shipments for the consignment. When delivering to countries outside the EU, documents for customs clearance must also be enclosed. You will find which ones in the international parcel transport section.
You will find the general terms and conditions of PPL CZ in the Terms and conditions section.