For more information go to frequently asked questions.
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Payment on delivery can only be handled by contactless payment in advance using the mojePPL app or via a link that we will send you in the text message notification and e-mail.
Please note that cash and card payments are not possible at an AlzaBox. The terminal built into AlzaBox is only for Alza customers.
If you have chosen direct delivery to the PPL Pick-up point, you will receive an SMS and an email where you will be informed about where the shipment is stored and at what times it can be picked up, and where you will also be provided the PIN for pick-up. A map of all PPL Pick-up points can be found here.
If the driver doesn’t reach the recipient at the address during the first delivery, the shipment may be stored at the nearest pick-up point.
You can pick up your parcel within 7 calendar days of receipt at the PPL Parcelshop. Please note that on the 7th day it may be handed over to the driver during the day and returned to the sender.
You can pick up your parcel within 3 calendar days of receipt at the PPL Parcelbox or third-party boxes.
To pick up your parcel, you need the PIN sent in the relevant email and SMS message.
If you are unable to come to the PPL Pick-up point in person, it is possible to provide a PIN for pick-up to any person who is able to pick up the shipment for you.
The PPL Parcelshop, PPL Parcelbox or third party box option can only be used for delivering shipments for natural persons (also cash on delivery).
Select the PPL Pick-up point establishment for delivery in the e-shop cart.
If the e-shop you have chosen doesn’t yet offer this option, go to change of shipment delivery where you can change the place of delivery to a PPL Pick-up point after entering the shipment number and PIN.
A PPL Parcelshop
Is a place (a shop, an establishment operated by an independent entrepreneur) which, in addition to its core business, allows you to drop-off and pick-up PPL parcels. The parcel can be picked up or dropped off at any time during the opening hours of the PPL Parcelshop by anyone who has the PIN to pick up the parcel.
A PPL Parcelbox
Is a self-service pick-up and drop-off box. It offers non-stop operation and intuitive controls. Payment can only be made by card and you will need a PIN to pick up your parcel.
Third Party Boxes
Are a self-service pick-up boxes. It offers non-stop operation and intuitive controls. Payment can only be made by card in advance by mobile app mojePPL or website and you will need a PIN to pick up your parcel.
These dimensions apply only to PPL Parcelboxes, not to third-party boxes.
As soon as the driver delivers the parcel to an AlzaBox, you will receive a text message and an e-mail with a PIN code for collection. You can also find the PIN for collection in the mojePPL mobile app. This code is entered on the display located by the AlzaBox. After entering the code, the door of the box containing your consignment will open.
If the consignment is for payment on delivery, the price must be paid in advance via the online payment gateway. Payment is possible via the mojePPL mobile app or via a link we will send you in a text message and e-mail.
You can collect your parcel for 3 calendar days from the date of delivery. You will be informed about the delivery process via text message, e-mail or the mojePPL mobile app. Please collect your parcel as soon as possible to free up boxes for other interested parties.
You can track the movement of your parcel in our mojePPL mobile app or on the website. You will receive a notification e-mail once the parcel has been accepted for transport. You will then receive a text message and an e-mail when the parcel is ready for collection.
After the storage period has expired, the consignment will be returned to the sender. Repeat delivery is not possible.
AlzaBoxes are used only for the delivery of parcels to final recipients. However, you can submit your parcel for transport at one of our PPL pick-up points. You can find your nearest pick-up point HERE.
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Yes. PPL has no restrictions on further cooperation in the contract and the Terms and Conditions.
Please check your email for typos and check your SPAM folder in your inbox. For some mailboxes, messages may also arrive several minutes late. If you send multiple requests for a verification code in succession, only the last one will be valid and all previous requests will be invalidated.
Please check the version of your operating system on your device. The myPPL app can only be downloaded from the following operating system versions:
Android: Operating system 8.0 Oreo and above
Apple: iOS 15 operating system and above
The email address you enter with your shipment must be the same as the one you signed in with. If a different email is entered for the shipment (or if the sender has not provided us with an email at all), the shipment will not appear in your report.
Mobile app is available for Android and Apple mobile devices.
Mobile app for Android is available here:
Mobile app for Apple is available here:
Our shipments are primarily paired with your email address and it is therefore necessary to verify your email address to avoid unnecessary misunderstandings in communication or with the delivery of your shipments.
You can only use mojePPL app with an internet connection (wi-fi or mobile data).
You can find what shipments can’t be sent via PPL in the General Terms and Conditions for Delivering PPL Shipments in the Prohibited Shipments section. Unfortunately, if prohibited items are being sent, the shipment may be excluded from transport and destroyed at the sender’s expense. If sending the shipment causes any damage to the property of PPL CZ or third parties, such costs may be charged to the sender.
The PPL CZ Terms and Conditions can be found here.
For the proper delivery of your shipment, please follow the instructions below. It is important to place the label correctly on the shipment. See the manual for how to stick the label correctly.
If you require a refund for one of the above reasons, you can do by using our chatbot. Click on the chat icon in the bottom right corner and type "Refund shipping for Package for you" in the message. The chatbot will guide you through the shipping refund form, which it will then send to customer service for processing. Your payment will be refunded within 7 calendar days.
If the parcel is not submitted within 15 days of ordering the Parcel for you service, the parcel will be cancelled and the money will be refunded to your bank account.
Please refer your customers and recipients to Chat or to our web form.
Yes, the PPL Parcelshop network needs to be made more accessible to the public, please fill out the chat form below, then we will contact you with further instructions. Thank you
Shipments (Parcel for you) in the app can only be paid by card through the payment gateway.
You can switch between Google Pay and Apple Pay directly in the payment gateway.
Cash on delivery payment is also available in the app.
If you are sending a one-off parcel, use our Parcel for you service, where you will find all the information on how to send the shipment conveniently. You can also send a parcel in our mobile app mojePPL.
If you are our contractual customer and send multiple shipments, you can order a driver collection in your web application or arrange regular collections with us. Write to us in Chat – we’ll be happy to help you.
If you are sending a one-off parcel, use our Parcel for you service, where you will find all the information on how to send the shipment conveniently. You can also send a parcel in our mobile app mojePPL.
If you are our contractual customer, you need to have generated export label series (via customer service) in order to create a label and order a driver collection in your web application.
Don’t forget to fill in the list of foreign shipments for the shipment. For sending shipments to countries outside the EU, you also need to enclose documents for customs clearance. The list of required documents can be found in the International Parcel Transport section.
A one-off shipment can be filled in the Parcel for you form or through mobile app mojePPL (choose the driver collection option with a surcharge of CZK 60) or handed over at any PPL Parcelshop or PPL Parcelbox – you will find a list of all PPL pick-up points on the map.
If you are our contractual customer, you can order a driver collection in your web application or arrange regular collections with us. We recommend that you print out a list of shipments that you will hand over to the driver on that day – the driver will confirm handover for transport with their signature.
Are you returning the shipment to the sender? Please follow the instructions inside the shipment. Stick the return label or SmartPIN (included with QR code) on the package and then bring it to any PPL Parcelshop or PPL Parcelbox. The label is part of the delivered package. If you return goods from more than one shipment, always use only one return label.
If you need to activate the label and order a pick-up, visit this page.
If you do not have a return label, use the Parcel for you service to send it. You can also send a parcel in our mobile app mojePPL.
For a one-time shipment, it is possible to fill in the Parcel for you form or through mobile app mojePPL and select the option Pick-up by a driver with a surcharge of CZK 60, or hand over the shipment at any PPL Parcelshop or PPL Parcelbox. List of all PPL pick-up points can be found on the map.
