To make sure that your shipment can be accepted for transport and to prevent damage, go to the Properly Packed Shipment section, where you will find all the criteria. The goods must be packed in a cardboard box and sufficiently secured against damage.

You can find what shipments can’t be sent via PPL in the General Terms and Conditions for Delivering PPL Shipments in the Prohibited Shipments section. Unfortunately, if prohibited items are being sent, the shipment may be excluded from transport and destroyed at the sender’s expense. If sending the shipment causes any damage to the property of PPL CZ or third parties, such costs may be charged to the sender.

For a one-time shipment, it is possible to fill in the Parcel for you form or through mobile app mojePPL and select the option Pick-up by a driver with a surcharge of CZK 60, or hand over the shipment at any PPL Parcelshop or PPL Parcelbox. List of all PPL pick-up points can be found on the map.

If you are sending a one-off parcel, use our Parcel for you service, where you will find all the information on how to send the shipment conveniently. You can also send a parcel in our mobile app mojePPL.

If you are our contractual customer, you need to have generated export label series (via customer service) in order to create a label and order a driver collection in your web application.

Don’t forget to fill in the list of foreign shipments for the shipment. For sending shipments to countries outside the EU, you also need to enclose documents for customs clearance. The list of required documents can be found in the International Parcel Transport section.

PPL Parcelshops or Parcelbox can be used by anyone to drop off their parcel, regardless of whether they have concluded a forwarding contract with PPL CZ. If you are sending a one-off shipment, you can drop it off at any PPL Parcelshop or PPL Parcelboxes  A map of all Parcelshops and Parcelboxes can be found here.

Do you want to return a shipment to the sender? If you use the Return service, please follow the instructions inside the shipment. Put the return label which is part of the delivered shipment on the parcel and then bring the parcel to any PPL Parcelshop or PPL Parcelbox If you return goods from more than one shipment, always use only one return label.

To make sure that your shipment can be accepted for transport and to prevent damage, follow the instructions in the Properly Packed Shipment section. In the event of incorrect packaging, the shipment may be refused for transport.