If you require a refund for one of the above reasons, you can do by using our chatbot. Click on the chat icon in the bottom right corner and type "Refund shipping for Package for you" in the message. The chatbot will guide you through the shipping refund form, which it will then send to customer service for processing. Your payment will be refunded within 7 calendar days.
If the parcel is not submitted within 15 days of ordering the Parcel for you service, the parcel will be cancelled and the money will be refunded to your bank account.