Frequently asked questions

Please refer your customers and recipients to Chat or to our web form. 

Please contact our IT Help.

Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.

To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.

News

PPL CZ

30. 9. 2026| News

Information for online shops: Peak Season Surcharge and Changes to PPL’s Legal Documents

We would like to inform you of changes to PPL’s legal documents and the amount of the seasonal allowance for this year. All changes come into effect on 1 November 2026.

PPL van

24. 9. 2026| News

Fuel surcharge

For the month of October 2026, the fuel surcharge is 21.3 %.

The 2026 pre-Christmas season at PPL

11. 9. 2026| News

The 2026 pre-Christmas season: information for online shops

The peak e-commerce season is approaching, so let’s get off to a flying start. In this article, you’ll find all key dates for PPL’s service.