Frequently asked questions

Please refer your customers and recipients to Chat or to our web form. 

Please contact our IT Help.

Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.

To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.

News

PPL van

24. 3. 2025| News

Fuel surcharge

For the month of April 2025, the fuel surcharge is 14.0 %.

kuryr appka

13. 3. 2025| About us

SvětAndroida: Have you tried the playful PPL app?

It turns the boring business of sending parcels into an adventure, offering discounts and rewards.

Ekologická dodávka PPL

28. 2. 2025| News

Overview of Changes to PPL’s Contractual Terms and Conditions

This is to inform you of changes to the PPL Product Terms and Conditions and the new method of calculating the fuel surcharge. All changes are effective from 1 April 2025.