Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
24. 11. 2025| News
Boost your business with smart returns from PPL
The shopping season is in full swing, bringing with it a topic that often troubles e-shops – returns. Did you know that according to a DHL eCommerce survey, up to 77%* of people abandon their shopping cart if they don't find a return option that suits their needs?
21. 11. 2025| Press releases
PPL will deliver again this year on December 23, newly to nearly 9,000 collection points
The company PPL CZ reports readiness for the upcoming peak of its 31st season in the domestic market.