Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
27. 2. 2026| News
Přehled změn v právních dokumentech PPL
Přinášíme vám přehled změn v našich smluvních podmínkách. Změny jsou účinné od 1. 4. 2026. Rádi bychom vás informovali o změnách v Produktových podmínkách, Všeobecných obchodních podmínkách a Ceníku.
26. 2. 2026| News
Send shipments directly from your doorstep – conveniently, hassle-free, from anywhere
Sending a shipment from your address is the most convenient way to send a package on a short or long journey to wherever you want. Our driver will come to your home or work to pick up the shipment, and we will take care of everything else.
16. 2. 2026| News
Sending parcels abroad is now significantly cheaper and easier with PPL
PPL has introduced a new pricing structure for its Balík pro tebe (Parcel for You) product, which is now the cheapest option for 12 European destinations. And that's a compelling reason to send a piece of home abroad!