Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
19. 6. 2025| News
Summer shopping full of joy during Marianne Days
Discounts, rewards and convenient shipping? From 11 to 14 July, Marianne Days and PPL will give you a shopping experience that's worth it.
12. 6. 2025| News
Beware of fraudulent SMS: PPL never communicates this way
We have noticed an increase in the incidence of fake SMSs requesting payment of a surcharge for a higher weight of the shipment on behalf of PPL. Read on to find out how not to fall for the scammers.
30. 5. 2025| News
Can't reach you at home? We will deliver the package to your favourite PPL pick-up point
Thanks to a great new feature in the mojePPL app, you can choose where your package will be delivered if we can't reach you at the address you originally chose for delivery. How to do it?