Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
21. 10. 2026| News
Emergency maintenance of PPL systems
On Saturday 24th of October 2026, from 05:00 - 15:00, there will be emergency maintenance of PPL systems.
22. 10. 2026| News
Security Alert: Critical PHP Vulnerabilities
We would like to alert e-shop operators to critical PHP security vulnerabilities that could allow an attacker to take control of a web server. We recommend that you immediately verify which version of PHP you are using and ensure that it is updated. The PPL plugin is not affected by these vulnerabilities.
15. 10. 2026| News
New Return Policies: What Online Stores Need to Prepare For
Starting January 1, 2027, the process by which customers cancel contracts concluded online will change. Online stores won’t “just” have to add a new button to their websites. The change will affect customer accounts, transaction emails, terms and conditions, and internal return processing. What should you keep an eye on, and how can you prepare?