Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
4. 6. 2026| News
Marianne's Summer Days are just around the corner—and we'll take care of your packages again
The biggest summer shopping event is coming up, and as your logistics partner, we’ll be there again.
5. 6. 2026| News
The new PPL 2.0 map widget — Shadow DOM isolation, easy integration, and faster performance in the browser
We are launching a completely redesigned map widget for selecting pickup locations (PPL ParcelBoxes, AlzaBoxes, and ParcelShops).
3. 6. 2026| News
Important legislative change for e-commerce sites: The cancel Order button
Starting June 19, 2026, new legislation will take effect in the e-commerce sector that will significantly simplify the returns process for consumers. Read on to find out how your e-shop needs to prepare for this change—and how to turn this mandatory “button” into a competitive advantage that both your existing and new customers will appreciate.