Dear partners,
the busiest time of the year is fast approaching – the 2026 pre-Christmas and festive season. We’re therefore providing you with important information about our operations and some practical tips to help us all get through this period with confidence and peace of mind.
Which key dates should you know?
An overview of all key dates, including information about our services:
Throughout the coming season, we will be delivering and collecting parcels as usual – on weekdays, but not on public holidays or at weekends. The exception is Thursday 31 December 2026, when our customer support team will also be closed. From Monday 4 January 2027, we’ll be back in full force and operating as normal, including parcel collection, delivery and the IT helpline.
Are you planning a holiday or changing your opening hours?
Holidays: To ensure everything runs smoothly, please let us and your customers know in good time. If you’ll be temporarily closed, set this information in the MyParcelshop app under the ‘Holidays’ section.
🔹 Ideally, please enter all planned holidays and closures at least a week in advance.
🔹 By entering this information in good time, we can adjust our operations, inform customers correctly and prevent new parcels from being routed to your collection point whilst it is closed.
🔹 For longer holidays, we recommend informing the driver of your planned absence and arranging for the collection of any uncollected parcels.
Change to opening hours: If you are changing your opening hours, simply send us a message via the Komunikátor feature in the MyParcelshop app – it’s quick and easy.
.
📦 Make the most of the season and increase your shipment capacity!
Get the full potential out of your pickup point and the 2026 season. If you have the room, you can increase the capacity for shipments received from PPL. That automatically means more parcels routed to you – and, of course, higher commission income.
You can change your capacity simply by calling the IT hotline 225 331 700, or in the MyParcelshop app → in the menu at the top left choose COMMUNICATION WITH PPL → and then select the topic your message concerns.
Important contacts
You will find all the essential information about running a PPL shop on the PPL website in the Client Zone section, or our IT Hotline is here for you on working days from 8:00 to 18:00:
- e-mail: ithotline@ppl.cz
- phone number: 225 331 700
On Thursday 31 December both our operations and our customer support are closed. You can, however, point your customers to the mojePPL mobile app or to the PPL website. Our chatbot will also help them find their way quickly to the most common information about delivery, pickup points and flexible changes to a shipment.
So that nothing passes you by
Keep an eye on the latest information on our website, on our LinkedIn profile and in our regular e-mails.
We wish you a successful season and plenty of happy customers.
Thank you for working with us!
Your PPL