Dear partners,
we know how demanding the period we are slowly but surely entering can be. That is why we are bringing you the first batch of important information about our pre-Christmas operations, so that you can plan everything in good time and with greater peace of mind.
Which key dates should you know?
An overview of all the key dates, including information about our operations:
* Our two transhipment hubs are located at:
• Prague: K Borovému 99, Jažlovice, 251 01 Říčany
• Hradec Králové: Náchodská 801, 503 01 Plotiště nad Labem
Throughout this year's season we keep delivering shipments, and our customer line is here for you and your customers just as it is all year round.
📦 You can rely on us in the season too
We know the pre-Christmas season can be demanding. Orders grow, customers want their parcels as soon as possible and every delay is more visible than at any other time of year. That is why we are doing everything we can to make sure you can rely on us again – whether you send tens or thousands of shipments a day. Thanks to investments in our network, technology and operations, we are ready to support you again this year.
We deliver right up to Christmas Eve
What can you do to make sure orders reach your customers in time? The drop-off date is the key. If our driver collects the parcels on Tuesday 22 December, we will deliver them on Wednesday 23 December with the quality you are used to from us all year round – to an address or to a PPL box or PPL shop.
If you drop your parcels off at PPL drop-off points, we recommend checking their holiday opening hours regularly. In the run-up to Christmas they may differ from the standard ones. You will find the latest information on our Pickup point map.
Your key contacts
If anything comes up during the season, we are here for you and your customers. Below you will find the contacts you are most likely to need.
Line for contract customers:
weekdays from 8:00 to 18:00
- e-mail: b2b@ppl.cz
- phone number: 225 331 600
IT hotline contact:
weekdays from 8:00 to 18:00
- e-mail: ithelp@ppl.cz
- phone number: 225 331 700
The one exception is Thursday 31 December 2026, when both our operations and our customer support will be closed. Even on that day, however, your customers can track their shipment online in the mojePPL mobile app or on the PPL website. Our chatbot will also help them find their way quickly and point them to the most common information about delivery, pickup points or flexible changes to a shipment.
What not to forget
📦 Pack it properly. A well-packed shipment is the basis of a smooth delivery. Take a moment to revisit the main packing principles that help prevent damage and needless complications.
🍫 Sending Christmas gifts to your business partners? Please bear in mind that some types of goods do not belong in transport – for example perishable goods, alcohol or liquids in glass bottles.
🔭 Don't miss a thing. We will keep adding the latest information on our website, on our LinkedIn profile and in our e-mail communications.
Off to a flying start!
We wish you a smooth start to the season and as many satisfied customers as possible. We will take care of the delivery so that you can focus on orders, your customers and everything else the season brings.
Together we will manage it.
Your PPL team