Daktela establishes cooperation with PPL, the Czech market logistics leader

Daktela introduces a faster and clearer system that manages all communication channels in one place, thus enabling the handling of an increasing number of customers. PPL CZ is constantly expanding its services and delivering more shipments in the Czech Republic and abroad, so the deployment of modern communication systems has become a practical necessity.

"At PPL CZ, we were pondering last year how to set up the most effective communication with our customers as well as between individual depots, drivers and our customer centre operators. Daktela has customized the entire communication and ticketing system, which is very flexible and reliable," says Milan Loidl, Business Development & Marketing Director at PPL CZ.

Daktela's sophisticated web-based application provides a comprehensive overview of all communications, from customer service calls, emails, SMS messages, web chats and various social networks such as Facebook, WhatsApp or Viber in a single application when all functions are fully deployed. A complete history of communication with customers allows operators to quickly learn about a given client's request. Daktela has long been providing customer support for more than 1,000 clients, including, in addition to PPL, companies such as Alensa, Rohlík, Notino and Mall.

With the huge number of PPL CZ customers, the implementation of Daktela will significantly increase the efficiency of communication and at the same time reduce costs in the long term. "We are delighted to have chosen Daktela for such a major project, thanks to which we have taken another important step in the digitalization process," adds Milan Loidl.

"Daktela today meets the highest technological requirements and certifications, so our system works 100% reliably in smaller and larger companies, and is used by the largest energy distributors and large domestic shopping malls. In this respect, we are also an ideal partner for PPL CZ, to whom we offer a solution for clear communication with their growing number of customers," says Daktela CEO Richard Baar.

About Daktela:
Daktela, a Czech technology company, has offices in the Czech Republic, Slovakia, Poland, the United Kingdom, Dubai, the Philippines, Hungary and now also in Romania and Slovenia, and is able to supply its system globally. It offers customers comprehensive telecommunications services based on Daktela's own communications software, to which it also supplies voice and SMS services throughout Europe and many other countries. It has recently surpassed the 1,000 mark of satisfied business customers of all sizes. More information on https://www.daktela.com