Dear Customers, due to the launch of our new website, you may experience temporary technical issues and limited functionality of some PPL services until 5:00 p.m. on October 27, 2026. We are working hard to ensure that all services are fully operational. We apologize for any inconvenience and thank you for your understanding.

Complaint rules

Archived version
Valid from 11/1/2024 to 9/30/2025Other versions of this document
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Other versions of this document

History of this document. You can view or download any earlier version.

  1. Valid from 9/1/2026
    Current
    – View version 9.0    Download PDF 9.0 (opens in a new tab)
  2. 10/1/2025 – 3/31/2026– View version 7.0Download PDF 7.0 (opens in a new tab)
  3. 11/1/2024 – 9/30/2025– View version 6.0Download PDF 6.0 (opens in a new tab)
  4. 9/1/2024 – 10/31/2024– View version 5.0Download PDF 5.0 (opens in a new tab)