Dear customers, we have noticed an increase in the number of fake SMSs requesting payment for the extra weight of a shipment on our behalf - on behalf of PPL. These messages are fraudulent and are not sent by us. Please be careful in any interaction with these SMS and pay attention to details.
How to spot a fraudulent SMS?
Here are some tips on how to spot this kind of fraud:
❌ Sender of the message. SMS messages from PPL are not sent from a regular phone number - the sender is displayed as ‘PPL’.
❌ Additional surcharges. We never ask for ‘extra’ money from you. The only time we require payment in connection with a shipment is for shipments you have ordered COD.
❌ Suspicious website. Fraudulent SMS messages often contain a web link that contains a different address than the official ppl.cz address (e.g. ppl-abc.def).
Example of a fraudulent SMS
On the left you can see an example of a fraudulent SMS, on the right you can see what a regular SMS from us can actually look like.
If you suspect unusual communication or are unsure whether or not it is a scam, please contact us at info@ppl.cz. We will look into it together and resolve everything.
Thank you and please remain vigilant.
You can also take a look at our safety decathlon:
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