Dear customers, we have recorded an increased number of fake text messages that, in our name – in the name of PPL – ask for a surcharge to be paid for the higher weight of a shipment. These messages are fraudulent and are not sent by us. Please be careful in any interaction with such messages and pay attention to the details.
How do you spot a fraudulent text message?
Here are a few tips on how to recognise this kind of scam:
❌ The sender of the message. Text messages from PPL are not sent from an ordinary phone number – the sender is displayed as “PPL”.
❌ Additional surcharges. We never ask you for “extra” money. The only situation in which we require a payment in connection with a shipment is a shipment you have ordered cash on delivery.
❌ A suspicious website. Fraudulent text messages often contain a web link with an address other than the official ppl.cz (for example ppl-abc.def).
💡 TIP: The most reliable and safest source of information is the mojePPL mobile app.
An example of a fraudulent text message
On the left you can see an example of a fraudulent message; on the right, what a genuine message from us can really look like.
If you suspect unusual communication, or if you are not sure whether something is a scam, get in touch with us at info@ppl.cz. We will look into it together and sort everything out.
Thank you, and please stay vigilant.
You can also go through our ten security commandments:
