110,000+ pickup points and boxes in Europe
One of the largest networks of pickup points in Europe. The customer collects the shipment close to home, to work or on the way.
15 countries from 1 November 2026
PPL Parcel Smart Europe
Deliver shipments to boxes and pickup points in 15 European countries. The recipient chooses the collection point directly in the basket and picks the shipment up when it suits them. A lower shipping price, greater flexibility and fewer failed deliveries.
012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789,012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789+
pickup points and boxes in Europe
01234567890123456789012345678901234567890123456789012345678901234567890123456789
European countries
D+2 to D+5
standard delivery depending on the country
Individual
price based on shipment volume
Why e-shops choose Parcel Smart Europe
Delivery to pickup points is among the fastest growing modes of transport in Europe. Customers gain greater flexibility, while e-shops reduce both delivery costs and the number of failed handover attempts.
A lower price than delivery to an address
Delivery to a pickup point tends to be better value than delivery to the home. E-shops can therefore offer more attractive shipping in the basket.
The customer collects the parcel whenever they need
There is no need to wait for a courier. Pickup points and boxes let customers collect the shipment on their own schedule.
Fewer failed deliveries
Delivery to a pickup point removes the problem of not finding the recipient in and significantly increases the delivery success rate.
How Parcel Smart Europe works
Three steps from choosing the location in the basket to collection in the destination country.
The customer chooses a pickup point
Directly in the e-shop basket through a map widget.
We deliver the shipment to the destination country
PPL hands the shipment over to the DHL eCommerce network and the local partner.
The recipient collects the shipment
Once they receive the notification, the customer collects the shipment at the chosen box or pickup point.
Additional services for Parcel Smart Europe
Extend the basic service with the ones you need. They are activated when the label is generated.
Increased liability
Beyond the basic liability of CZK 100,000, higher cover up to a value of CZK 250,000 can be arranged.
Parcel Return Connect
A combination with the product for reverse logistics. The customer can easily return goods from abroad back to the merchant.
Cash on delivery
In selected European countries: Poland, Slovakia, Bulgaria and Romania.
Start using Parcel Smart Europe
Arrange a meeting with a sales representative. Together we will go through your shipment volumes and your needs, and prepare a tailored price quote. Once the contract is signed, you get access to klient.ppl.cz and can start sending.
Frequently asked questions about Parcel Smart Europe
Haven't found what you are looking for? Our team will answer.
How does the customer choose a pickup point?
In the e-shop basket through a map widget that shows pickup points and boxes near their address. The chosen location is written straight into the transport label.
In which countries is the service available?
From 1 November 2026 in 15 European countries, connected to a network of 110,000+ pickup points and boxes of DHL eCommerce and partner carriers. You will find the current list of destinations in the product terms and conditions.
Can the recipient change the arrangements during transport?
No. The shipment goes to the pickup point the customer chose when ordering, and that does not change during transport. If you need flexibility on the recipient's side, choose Parcel Connect with delivery to an address.
Where is cash on delivery available?
In selected countries: Slovakia, Poland, Hungary, Romania and Bulgaria. We do not offer cash on delivery in other destinations.
How does the customer return the goods?
In combination with the Parcel Return Connect product. The customer drops the return off at a drop-off point in their own country and the shipment travels back to the merchant in the Czech Republic.
What details do I need for delivery to boxes in Germany?
When delivering a shipment to a DHL Packstation in Germany, the recipient's Postnummer must also be passed in the shipment data.
The Postnummer is a unique identifier of a DHL service customer in Germany, used to assign the shipment to a particular recipient. If the Postnummer is not provided or is given incorrectly, it may not be possible to deliver the shipment to the DHL Packstation.
To verify that the Postnummer is correct and to minimise errors when entering address details, you can use the DHL Parcel DE Postnumber API, which allows the Postnummer entered to be validated automatically before the shipment is dropped off.