165,000+ drop-off points in Europe
One of the largest European networks of drop-off points and boxes for returning shipments.
PPL Parcel Return Connect · International
PPL Parcel Return Connect
Offer your customers easy returns from all over Europe. One process and more than 165,000 drop-off locations in the DHL eCommerce network.
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drop-off points in Europe
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European countries
1 label
for the whole of Europe
Why e-shops choose Parcel Return Connect
A simple process for returning goods has a direct effect on customer satisfaction and on e-shop conversion. Parcel Return Connect brings a single solution for the whole of Europe.
One label for the whole of Europe
The same label and the same process regardless of the country of return.
Instructions in the local language
Returning goods is simple and easy to understand thanks to localised instructions.
The end consumer pays nothing
The biggest benefit for your customers: the cost of the return is borne by the merchant, the customer only drops the shipment off.
How Parcel Return Connect works
Three steps from creating the return shipment to its return to the Czech Republic.
The e-shop creates the return shipment
Together with the original shipment (Parcel Connect or Smart Europe), or separately. Through the API, klient.ppl.cz, or you give your customers a link through PPL Click and Return.
The customer drops the shipment off with the label
At a pickup point or into a box, depending on what the destination allows.
We return the shipment to the merchant
Through the DHL eCommerce network back to the Czech Republic.
Additional services for Parcel Return Connect
Extend the basic service with the ones you need. They are activated when the label is generated.
Increased liability
Cover beyond the basic liability of CZK 100,000, with an increase up to CZK 250,000 for valuable or fragile shipments.
Collection of the shipment by the driver
In selected destinations the option of having the shipment collected by the driver
PPL Click and Return
a dedicated portal for easily creating a return shipment
Start using Parcel Return Connect
Arrange a meeting with a sales representative. Together we will go through your shipment volumes and your needs, and prepare a tailored price quote. Once the contract is signed, you get access to klient.ppl.cz and can start sending.
Frequently asked questions about Parcel Return Connect
Haven't found what you are looking for? Our team will answer.
Does the sender have to pay for the return?
No. The cost of the return transport is borne by the merchant, the end consumer only drops the shipment off.
Do I need Parcel Connect or Smart Europe for this?
You do not have to. A return shipment can be created together with the original shipment, but also separately, through the API or klient.ppl.cz.
What is PPL Click and Return?
A portal in which the sender creates the return shipment themselves. The e-shop sends them a link and does not have to create the return manually or deal with it through customer support.
Does one label really apply in all countries?
Yes, the process and the label are the same regardless of the country of drop-off. Only the available drop-off points differ, along with the instructions the customer receives in their own language.