Higher customer satisfaction
A simple process for returning goods encourages repeat purchases.
PPL Parcel CZ Return · Domestic
PPL Parcel CZ Return
A comprehensive returns logistics solution that lets customers conveniently return goods to the e-shop. The product includes the Return Portal (Click & Return) and the option to return through boxes, pickup points or courier collection.
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drop-off points in the Czech Republic
24/7
drop-off from a PPL box
D+1
delivery (next working day)
Individual
price based on shipment volume
Why e-shops choose Parcel Return
PPL Parcel CZ Return makes returns easier to manage and helps e-shops offer customers a simple and convenient process for returning goods. The customer can drop the shipment off at a PPL Parcelshop or a PPL Box, or order collection by a courier. The solution also includes the Return Portal (Click & Return), which makes it easy to create a return shipment without complicated paperwork. A convenient returns process contributes to customer satisfaction and encourages repeat purchases.
Click & Return
A dedicated returns portal makes it easy to create a return shipment without complications.
An extensive network of drop-off points
Thousands of drop-off points across the Czech Republic. Returns through a PPL shop, a PPL Box or collection by a courier.
How Parcel Return works
Three steps from the link in the e-mail to the shipment back in the warehouse. If the label-less process is activated, a QR code or SmartPIN can also be used without printing a label.
The customer receives a link or a label
The customer receives a link to the Return Portal or a return label from the e-shop.
They fill in the details and drop the shipment off
With the Click & Return portal the sender fills in the required details, creates the return and hands the shipment over at a PPL box, a PPL shop or to a courier. If you send a pre-prepared label, all they have to do is stick it on the parcel and send it through the extensive network of PPL boxes and PPL shops
We deliver the shipment back to the merchant
The shipment is then delivered back to the merchant's warehouse. If the label-less process is activated, a QR code or SmartPIN can also be used without printing a label.
Parameters and limits
The maximum shipment parameters differ according to the type of drop-off point. A PPL box has fixed compartment dimensions, a PPL shop accepts larger and heavier shipments.
PPL shop Staffed location | PPL box Self-service 24/7 | |
|---|---|---|
| Delivery time | Usually the next working day after handover (for drop-off before 17:00 on a weekday) | Usually the next working day after handover (for drop-off before 17:00 on a weekday) |
| Max. dimensions (l × w × h) | 120 × 60 × 60 cm | 60 × 43 × 43 cm |
| Max. weight | 31.5 kg | 31.5 kg |
| Opening hours | According to the opening hours of the premises | 24/7 |
| Collection method | Staff + tracking code | Self-service, SmartPIN |
| Basic liability | CZK 50,000 | CZK 50,000 |
| Notifications to the recipient | E-mail, SMS, push in the mojePPL app | E-mail, SMS, push in the mojePPL app |
Additional services for Parcel Return
Extend the basic service with the ones you need. They are activated when the label is generated.
Collection by a courier
The courier picks the return up directly at the customer's address, so they do not have to go to any drop-off point.
Increased liability
Cover beyond the basic liability of CZK 50,000.
Start using Parcel Return
Arrange a meeting with a sales representative. Together we will go through your shipment volumes and your needs, and prepare a tailored price quote. Once the contract is signed, you get access to klient.ppl.cz and can start sending.
Frequently asked questions about Parcel Return
Haven't found what you are looking for? Our team will answer.
What is Click & Return?
The PPL return portal. In it the e-shop opens a form for the customer, in which they create the return shipment themselves, without the e-shop having to create the return manually or through the API.
Does the customer have to print a label?
No, provided the e-shop has the label-less process activated. The customer then only needs a QR code or a SmartPIN, which the staff at the drop-off point scan, or which opens the PPL box compartment.
Where can the customer drop the return off?
At any of the 10,600+ drop-off points in the Czech Republic, that is in PPL shops and PPL boxes. With the Collection by a courier additional service, the return can be picked up directly from the customer.
Does a return always fit into a PPL box?
The box compartment takes shipments up to 60 × 43 × 43 cm. A larger parcel has to be dropped off at a PPL shop, which accepts shipments up to 120 × 60 × 60 cm and 31.5 kg.