Flexibility for the recipient
A change of the delivery date or address, or redirection to a pickup point.
PPL Parcel CZ Private · Domestic
PPL Parcel CZ Private
Domestic delivery to private addresses with an emphasis on delivery quality, flexibility for the recipient and wide options for changing the arrangements. The ideal solution for e-shops delivering to customers at home. Activate PPL Parcel CZ Private to an address with flexible collection.
standard delivery (next working day)
Delivery to an address
Redirection to a pickup point
Managing shipments in the mojePPL app
Why e-shops choose Parcel Private
PPL Parcel CZ Private is the ideal choice for e-shops and companies that deliver shipments to end customers at private addresses. The product combines fast delivery, high service quality and wide options for managing the shipment during transport. Recipients have notifications, shipment tracking and the option to change the delivery method to suit their needs. Thanks to the extensive network of pickup points and boxes, a shipment can easily be redirected if the customer cannot be found at the address.
An extensive network of pickup points
If the recipient is not found in or changes their preference, they can use the network of more than 11,000 pickup points and boxes.
Communication and tracking
Notifications by e-mail, SMS and in the mojePPL app, including real-time shipment tracking
How Parcel Private works
From collection to handover in three steps, with the recipient in the driving seat throughout.
The sender creates the shipment
The sender creates the shipment and orders a collection. The shipment is usually delivered on the next working day to the recipient's private address.
The recipient is in charge of the delivery
The recipient receives notifications as things progress and can change the delivery method or redirect the shipment to a pickup point or a box.
The courier hands the shipment over
The handover takes place using a PIN code or by verifying the recipient according to the services set up.
Parameters and limits
The limits apply to one shipment delivered to a private address in the Czech Republic.
Address Delivery to the home | PPL shop Staffed location | PPL box Self-service 24/7 | |
|---|---|---|---|
| Delivery time | Usually the next working day after handover (for drop-off before 17:00 on a weekday) | Usually the next working day after handover (for drop-off before 17:00 on a weekday) | Usually the next working day after handover (for drop-off before 17:00 on a weekday) |
| Max. dimensions (l × w × h) | 120 × 60 × 60 cm | 120 × 60 × 60 cm | 60 × 43 × 43 cm |
| Max. weight | 31.5 kg | 31.5 kg | 31.5 kg |
| Opening hours | - | According to the opening hours of the premises | 24/7 |
| Collection method | In person, SmartPIN | Staff + tracking code | Self-service, SmartPIN |
| Collection period | - | 7 calendar days from storage | PPL box: 3 calendar days from storage; third-party boxes: 2 calendar days from storage |
| Basic liability | CZK 50,000 | CZK 20,000 | CZK 20,000 |
| Cash on delivery | Yes, card and cash, up to CZK 100,000 | Yes, card and cash, up to CZK 100,000 | Yes, card, up to CZK 100,000 |
| Notifications to the recipient | E-mail, SMS, push in the mojePPL app | E-mail, SMS, push in the mojePPL app | E-mail, SMS, push in the mojePPL app |
Additional services for Parcel Private
Extend the basic service with the ones you need. They are activated when the label is generated.
Cash on delivery
Card or cash on collection, up to CZK 100,000. We transfer the amount collected to the sender within 2 working days.
Age verification 18+
The courier or the staff at the pickup point verify the recipient's age before handing the shipment over. For alcohol, tobacco and other restricted goods.
IDCheck
A service for delivering goods subject to stricter checks on the identity and age of the recipient (for example in line with the statutory requirements for the sale of psychomodulatory substances by means of distance communication).
Courier collection
Ordering collection of shipments from the sender's collection address.
Another delivery attempt
When the courier does not find the recipient in, they come to the address once more on the next working day. The shipment does not go straight to a pickup point, so the recipient does not have to go anywhere.
Start using Parcel Private
Arrange a meeting with a sales representative. Together we will go through your shipment volumes and your needs, and prepare a tailored price quote. Once the contract is signed, you get access to klient.ppl.cz and can start sending.
Frequently asked questions about Parcel Private
Haven't found what you are looking for? Our team will answer.
What happens if the recipient is not at home?
While the shipment is still in transit, the recipient can redirect it to any of the 10,000+ pickup points and boxes, or change the date or address of delivery. With the Another delivery attempt additional service, the courier will come to the address once more on the next working day.
How does the recipient track the shipment and change the arrangements?
By notifications via e-mail, SMS and in the mojePPL app. From the tracking link and from the app you can change the delivery method, the date or the place of collection.
What is the basic liability for a shipment?
CZK 50,000 included in the price of the service. The Increased liability additional service can raise the cover up to CZK 500,000 for valuable or fragile shipments.
How is the shipment handed over to the recipient?
With a PIN code, or by verifying the recipient according to the additional services set up. With IDCheck the courier compares the name on the shipment with an identity document, and with age verification 18+ they also verify the recipient's age.
When to choose Parcel Private and when Parcel Smart?
Private delivers by courier all the way to the customer's home and takes heavier shipments (31.5 kg against 20 kg). Smart delivers to a pickup point at a lower price. Many e-shops offer both and leave the choice to the customer in the basket.