Delivery to an address across Europe
We deliver the shipment straight to the recipient's address through proven local carriers. The customer deals with a partner they know and commonly use in their own country.
All products
PPL Parcel Connect
International B2C transport aimed primarily at delivering parcels to private addresses. It uses the infrastructure of the global leader DHL: a dense network of line hauls and proven local partners.
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European countries
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pickup points in Europe
D+2 to D+7
depending on the destination
Individual
price quote
Why e-shops choose Parcel Connect
Deliver to customers across Europe as easily as if they were in the Czech Republic. Parcel Connect links the DHL eCommerce network with local partners so that your shipments arrive quickly, reliably and with the delivery experience customers expect in each country.
165,000+ pickup points in Europe
If the recipient is not found in or wishes to change the method of collection, in selected countries the shipment can be redirected to the extensive network of pickup points and boxes of DHL eCommerce and partner carriers. This increases both the delivery success rate and the recipient's convenience.
Flexible delivery to suit the recipient
Fewer failed deliveries, fewer returned shipments. During transport the recipient can adjust the delivery arrangements according to the options offered by the partner in the given country, for example change the date, the place or the method of collection. The detailed list of possible arrangements differs by country.
Track & Trace from drop-off to delivery
The sender and the recipient both have an overview of the shipment's movement throughout, through unified tracking along the whole transport route.
How Parcel Connect works
Three steps from the label to handover by the local partner in the destination country.
You generate the label
In klient.ppl.cz or through the API you create the shipment and print the transport label.
PPL collects the shipment
We collect the shipment during a regular collection round, or you drop it off at a PPL depot. It then enters the European DHL eCommerce network.
We deliver to the recipient
The local partner delivers the shipment to the address given and the recipient is kept informed about the progress of the delivery throughout.
Parameters and limits
The shipment limits are the same across destinations. What differs by country can be found in the overview of destinations below.
| Delivery method | To the recipient's address, in selected countries to a pickup point |
|---|---|
| Number of destinations | 24 European countries |
| Delivery time | 2 to 7 working days depending on the destination |
| Max. dimensions (l × w × h) | 120 × 60 × 60 cm |
| Max. sum of length and girth | 360 cm |
| Max. weight | 31.5 kg |
| Basic liability | CZK 100,000 (can be increased up to CZK 250,000) |
| Cash on delivery | Only in SK, PL, HU, RO and BG |
Where we deliver with Parcel Connect
The way delivery works differs from country to country according to the local partner. Choose a destination and see who will deliver the shipment and how long it will take.
Delivery times are indicative and are counted from the day the shipment is sent from the Czech Republic.
Showing delivery terms for Germany.
| Delivery partner in Germany | DHL Paket Deutschland |
|---|---|
| Delivery time | Day of dispatch +2 days |
| Delivery process | We will try to deliver the shipment to the recipient's address. After the first unsuccessful attempt, the local partner may use the options available under local rules, for example delivery to a letterbox or storage at a pickup point. |
| Cash on delivery | We do not offer this service in this country. |
Additional services for Parcel Connect
Extend the basic service with the ones you need. They are activated when the label is generated.
Cash on delivery
Collecting the cash-on-delivery amount from the recipient in selected European countries: Slovakia, Poland, Hungary, Romania and Bulgaria.
Reverse logistics
In combination with the Parcel Return Connect product we offer a simple way to return goods from European countries straight back to the merchant.
Increased liability
Cover beyond the basic liability of CZK 100,000, with an increase up to CZK 250,000 for valuable or fragile shipments.
Start using Parcel Connect
Arrange a meeting with a sales representative. Together we will go through your shipment volumes and your needs, and prepare a tailored price quote. Once the contract is signed, you get access to klient.ppl.cz and can start sending.
Frequently asked questions about Parcel Connect
Haven't found what you are looking for? Our team will answer.
How many countries does Parcel Connect deliver to?
To 24 European destinations. You will find the specific delivery partner and the indicative delivery time for each of them in the overview of destinations on this page.
Where is cash on delivery available?
In selected countries: Slovakia, Poland, Hungary, Romania and Bulgaria. We do not offer cash on delivery in other destinations.
What happens if the recipient abroad is not found in?
It depends on the local partner. In selected countries we redirect the shipment to the network of 165,000+ pickup points and boxes of DHL eCommerce; elsewhere the partner repeats the attempt, delivers to a neighbour or to a letterbox according to local practice. The specific rule for each country is in the overview of destinations.
Do I need a separate contract for exports?
No, Parcel Connect runs under the same contract as the domestic services. You create the shipments in the same klient.ppl.cz interface or through the same API.
How does it differ from Parcel Smart Europe?
Connect delivers to the recipient's address, Smart Europe to pickup points and boxes. Smart Europe tends to be cheaper, Connect covers more destinations and is more suitable where the customer expects delivery at home.