A message pops up to say that we will be delivering a shipment to you, and you know you will not be at the chosen address at the time? No problem! In the mojePPL app you can now choose your Favourite pickup point. Whether it is the stationery shop down the street or the box around the corner, that is where we will leave your shipment for you.
You can set your favourite pickup point in the mojePPL mobile app under My details, or directly in the detail of the pickup point on the Pickup Point Map.
💡 How does it work?
First, in the mojePPL app, set your Favourite pickup point.
When we are delivering a shipment to an address where you know we will not catch you within the announced time window, let us know – either from the delivery notification, or using the button in the detail of the shipment itself.
We will then take your shipment straight to the Favourite pickup point you have set in the mojePPL app.
💚 Which pickup point should you choose?
Your Favourite pickup point – whether it is a bricks-and-mortar PPL Parcelshop or a PPL box – must be near the original address the driver was due to deliver your shipment to. A street away or a few hundred metres further is no problem at all. Unfortunately, getting your shipment to a town on the other side of the country on the same day is beyond our powers.
🚐 When your favourite point is not available
We take the Favourite pickup point you have set seriously and always do everything in our power to deliver your shipment exactly there. Sometimes it simply is not possible – for instance when a PPL Parcelshop is temporarily closed for holidays, a PPL box is out of service for technical maintenance, or the shipment does not match the size or capacity limits of the point in question. In such cases, in line with the PPL General Shipment Delivery Conditions, we will leave it at an available pickup point nearby, so that it reaches you as soon as possible.
🕐 Save time for yourself and for our drivers
Did you know that PPL drivers handle hundreds of parcels in a single day and can manage as many as 200 stops? At that pace, every minute saved is priceless. If you let us know that we will not catch you at the chosen address at the announced time, you save our drivers time and you get your shipment left exactly where you want it. Thank you for helping us deliver more efficiently.
📱Keep your shipments at your fingertips
Everything you used to look for in e-mails, text messages or maps is now in one place. Send, receive or return parcels, follow their progress in real time, pay cash on delivery or change the delivery location. And all in a few taps. The app is simple and intuitive, and thanks to its entertaining loyalty programme you also collect points that you can turn into a whole range of rewards – for example sending parcels at big discounts, or even for CZK 1.
Everyone's plans change from time to time. Set your favourite pickup point in the mojePPL app today and keep your shipments under control. 📦